This is the current step-by-step process we follow in T1 on a monthly basis.: https://docs.google.com/document/d/1D0lyG0yuGFQLpPSZfgM4oJVCFxQrSoxbh9sm5VlC0gM/edit?tab=t.0 We’re hoping to automate these emails and text messages to be sent to our customers at the same timing as our current T1 process. The same goes for phone calls. But for this one, if we could set up an automated recording that dials customers' numbers, and when they answer, it plays a voice message notifying them of their past-due balance, providing steps to update their payment, and offering support contact details in case they need further assistance. This will be very helpful. Thank you, Team!
